​Frequently Asked Questions 
常見問題 

 STEP BY STEP

• Add the selected item to Shopping Cart

• Check the order, confirm and check out

• Update the delivery information 

• Confirmation will be sent via email

• Estimated shipping cost and payment request will be advised via email (FOR OVERSEAS CLIENTS)

• Arrange payment:

  • Hong Kong

    1. ​PAYPAL (processed by PayPal)

    2. ConsumptionVoucher Scheme 2022

       • TAP & GO (processed by Oceanpayment Merchant Portal)

       • ALIPAYHK

       • WECHAT PAYHK

       • ​PAYME (PMSTORE) 

    3. Bank Transfer / FPS (5498 5966)​

  • Kindly send us the payment record or bank in slip for referernce, 

  • WITNHIN 24 hours via WHATSAPP 54985966. Thank you. 

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• International - PayPal or Credit Card, processed by PayPal 

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• Order dispatch upon payment confirmed

• Tracking number will be advised via email​ once the shipment is arranged

General Information​

• Shipments are arranged on weekdays within 72 hours from the moment of order

• If the order is placed after 6:00 pm, an additional day is added

• Shipping costs may change due to the package weight or quantity of ordered products

• Customer will be responsible for the shipping cost

• Tracking number will provide

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Hong Kong: 

• SF Express
  • Customer can select SF Store / Shop Service Point / Door-to-Door
  • Customer will be responsible for the shipping cost​

International Shipment: 

• Registered EMS (Track & Trace)

• Estimate shipping cost will be advised 

• Actual shipping cost will be emailed to you and charged through paypal

• Please allow for up to a few days for processing International Orders

• International delivery services are shown excluding VAT

• All international orders may be subject to custom fees and/or import duties of the destination country while customers are liable for the aforesaid charges

• Commercial invoices and packing lists can be provided for custom clearance 

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Points to note:

• Please assure the product can be lawfully imported to your destination country

• We do not ship 'Flammable/Combustible' goods overseas or by any air transit​

• Before you receive the package from the deliverer, please check that it has not been damaged during transport.

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To estimate the shipping cost, you may refer to the service provider's information. 

• Hong Kong: 

  • Click >> SF Express 

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• International Shipment: 

  • Click >> HongKong Post

• Please notify us within 24 hours of receipt, and we’ll follow up accordingly if:-

  • An item is defective and/or damaged in transit

  • Any order with incorrect items or missing items

• When returning a product for exchange, the item should be in perfect condition and be sent in its original packaging, with official receipt.

• Items must be returned with all components.

• Paints are non-returnable items.

• We reserves the right for final decision.

• Refund policy is not available.