​Frequently Asked Questions 常見問題 

How To

Order

Step by step

  • Add the selected item to Shopping Cart

  • Check the order, confirm and check out

  • Update the delivery information

  • Choose Shipment Method​

  • Confirmation will be sent via email

  • Estimated shipping cost and payment request will be advised via email

  • Arrange payment:

    • Hong Kong - Bank Transfer (Bank in Slip is required)

    • International PayPal or Credit Card, processed by PayPal 

  • Order dispatch upon payment confirmed

  • Tracking number will be advised via email​ once the shipment is arranged

How To

Ship

General Information​
  • Shipments are arranged on weekdays within 48 hours from the moment of order
  • If the order is placed after 7:00 pm, an additional day is added
  • Shipping costs may change due to the package weight or quantity of ordered products
  • Customer will be responsible for the shipping cost
  • Tracking number will provide
Hong Kong: 
  • Collect at our Shop during opening hour
    • Unit 902, Celebrity Commercial Centre, 64 Castle Peak Road, Sham Shui Po, Kowloon, Hong Kong 

  • SF Express
    • Customer can select SF Store / Shop Service Point / Door-to-Door
    • Actual shipping cost will be advised through SMS or Whastapp
    • Customer will be responsible for the shipping cost and pay upon receiving the parcels
International Shipment: 
  • UPS Courier or Registered EMS (Track & Trace)
  • Estimate shipping cost will be advised 
  • Actual shipping cost will be emailed to you and charged through paypal
  • Please allow for up to a few days for processing International Orders
  • International delivery services are shown excluding VAT
  • All international orders may be subject to custom fees and/or import duties of the destination country while customers are liable for the aforesaid charges
  • Commercial invoices and packing lists can be provided for custom clearance 
Points to note:
  • Please assure the product can be lawfully imported to your destination country
  • We do not ship 'Flammable/Combustible' goods overseas or by any air transit
  • Before you receive the package from the deliverer, please check that it has not been damaged during transport.
To estimate the shipping cost, you may refer to the service provider's information. 

Return

Policy

  • Please notify us within 24 hours of receipt, and we’ll follow up accordingly if:-

    • An item is defective and/or damaged in transit

    • Any order with incorrect items or missing items

  • When returning a product for exchange, the item should be in perfect condition and be sent in its original packaging, with official receipt.

  • Items must be returned with all components.

  • Paints are non-returnable items.

  • We reserves the right for final decision.

  • Refund policy is not available.

Location 門巿位罝

Room 902, Celebrity Commercial Centre

64 Castle Peak Road

Sham Shui Po

Kowloon, Hong Kong

九龍深水埗青山道64號

名人商業中心9樓902室 (寶血醫院對面)

Opening Hour 營業時間

Mon - Sat : 11:30 am - 7:30 pm

Sun : Closed

(For special arrangement, will announce on Facebook)

星期一至六: 11:30 am - 7:30 pm

星期日: 休息

​(如有特別安排, 將於Facebook 公佈)

Contact Us 聯絡我們

T: 852-5498 5966

info@pmstorehk.com

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