​Frequently Asked Questions 常見問題 

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How To

Order

Step by step

  • Add the selected item to Shopping Cart

  • Check the order, confirm and check out

  • Update the delivery information

  • Confirmation will be sent via email

  • Estimated shipping cost and payment request will be advised via email (FOR OVERSEAS CLIENTS)

  • Arrange payment:

    • Hong Kong 

      • PayPal or Credit Card, processed by PayPal 

      • Bank Transfer / FPS (5498 5966)

      • Kindly send us the payment record or bank in slip for reference WITHIN 24 hours.

    • International - PayPal or Credit Card, processed by PayPal 

  • Order dispatch upon payment confirmed

  • Tracking number will be advised via email​ once the shipment is arranged

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How To

Ship

General Information​
  • Shipments are arranged on weekdays within 48 hours from the moment of order
  • If the order is placed after 7:00 pm, an additional day is added
  • Shipping costs may change due to the package weight or quantity of ordered products
  • Customer will be responsible for the shipping cost
  • Tracking number will provide
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Hong Kong: 
  • SF Express
    • Customer can select SF Store / Shop Service Point / Door-to-Door
    • Customer will be responsible for the shipping cost​
 
International Shipment: 
  • UPS Courier or Registered EMS (Track & Trace)
  • Estimate shipping cost will be advised 
  • Actual shipping cost will be emailed to you and charged through paypal
  • Please allow for up to a few days for processing International Orders
  • International delivery services are shown excluding VAT
  • All international orders may be subject to custom fees and/or import duties of the destination country while customers are liable for the aforesaid charges
  • Commercial invoices and packing lists can be provided for custom clearance 
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Points to note:
  • Please assure the product can be lawfully imported to your destination country
  • We do not ship 'Flammable/Combustible' goods overseas or by any air transit​
  • Before you receive the package from the deliverer, please check that it has not been damaged during transport.
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To estimate the shipping cost, you may refer to the service provider's information. 
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Return

Policy

  • Please notify us within 24 hours of receipt, and we’ll follow up accordingly if:-

    • An item is defective and/or damaged in transit

    • Any order with incorrect items or missing items

  • When returning a product for exchange, the item should be in perfect condition and be sent in its original packaging, with official receipt.

  • Items must be returned with all components.

  • Paints are non-returnable items.

  • We reserves the right for final decision.

  • Refund policy is not available.